Case Studies

A PARTNERSHIP IN BUSINESS SUCCESS Security Services Company fits out their in-house Call Centre with the help of Technology Leasing

The Client AlarmSecure are a security services company, serving the private and small business market. As part of their planned expansion programme a 10 seat customer care centre was to be opened.

The centre would cater for both processing in-bound customer enquiries and also out-bound telesales. The Requirement The core requirements for the centre called for a server with 3rd party management software installed; 10 stations; wireless headsets and a bespoke CRM solution. There were also secondary requirements of desking, seating, filing cabinets, wall boards; in fact everything a typical call centre would require. The Result After a number of months investigating and selecting four preferred suppliers, the AlarmSecure management team turned to Technology Leasing to organise the funding.

The funding was secured and in place within 3 days, with Technology Leasing taking responsibility to liaise with suppliers, organise delivery and defray relevant payments.

This left the AlamSecure team to focus on their core business and delivering a call centre that would enhance their business. What AlarmSecure say When you are involved in, what is a major project for a business our size, and you have a partner like Technology Leasing, who will shoulder some of the organisation and administration, allowing us to deal with the big issues, it makes life much easier. Thanks to Alison and her team for all their help

Molly Bell, Owner, AlarmSecure.

T2 Solutions has been at the forefront of IT Service delivery for many years and fully understands the challenges faced by IT Support Engineers. They have assisted many small IT Service Providers move from a reactive support model to a fully managed service model delivering the many benefits to both themselves and their end-clients. The combination of experience, resources, processes and technology has been channelled into delivering computer networking solutions and remote monitoring services to organisations ranging from SME's to large corporations and partnering with some of the best brains in the industry put T2 in a position to provide a robust, reliable service. Based on the Kaseya Enterprise Edition Software, which is recognised as the best network management software in the industry, Kaseya's network management software is deployed by Managed Service Providers and IT Administrators to automate services on over 2 million PC's and servers worldwide.

The Requirement Although T2 has a subscription payment solution, this still throws up variables such as irregular payments, maintenance levels, future growth in user numbers etc. What T2 were looking for was a payment solution that would offer the financial department a fixed payment for ease of budgeting which would include all maintenance, additional future licences, business, expansion ect, but deliver flexibility to company operations allowing the acquisition of product levels as and when business demanded. Additional maintenance costs, increase in licences and therefore fees, would not become a Capex issue, all in all what was required was a fully flexible payments solution that could mirror a businesses development cycle .

The Result After a number of months investigating the leasing market the T2 team selected SoftwareForLife from Technology Leasing. What T2 say Quite simply there is nothing out there that gets near to SoftwareForLife as a flexible payment solution. As a company T2 Solutions offer products that can be profiled exactly to clients current requirements, they can grow as a business expands and be rolled out in line with a companys working practises. We required a flexible payment solution to fit our service and product delivery platform and we found it at Technology Leasing.

As they say, the proof of the pudding is in the eating, from launching T2ForLife, our branded version of the Technology Leasing SoftwareForLife solution, on the 16th of September 2006, we have written 232,400 worth of subscription business. There is no doubt that flexible payment solutions are required by British industry.

As a company T2 are at the forefront of technology and with Technology Leasing we are at the forefront of modern payment solutions. .